Privacy Policy
FPA Australia Pty Ltd (Trading as Envirochoice FPA)
Our Privacy Commitment
FPA Australia Pty Ltd (trading as Envirochoice FPA) (“Envirochoice FPA”, “we”, “us”, “our”) is committed to managing your personal information openly, transparently, and securely.
We take all reasonable steps to:
- comply with the Australian Privacy Principles (APPs);
- manage your personal information responsibly and transparently;
- only collect personal information that is necessary to provide our products and services;
- clearly explain how your personal information will be used;
- inform you if we need to disclose your information (including overseas where applicable);
- protect your personal information from misuse, loss or unauthorised access;
- promptly action any request to opt out of direct marketing;
- keep your information accurate and up to date; and
- provide access to, and correction of, your personal information where appropriate.
About This Policy
This Privacy Policy outlines how Envirochoice FPA collects, uses, stores and discloses personal information in accordance with:
- the Privacy Act 1988 (Cth);
- the Privacy Amendment (Enhancing Privacy Protection) Act 2012; and
- the Australian Privacy Principles.
This policy applies to all interactions with Envirochoice FPA, including through our website and business operations.
By providing your personal information to us or using our services, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
We only collect personal information that is reasonably necessary to support our relationship with you and deliver our services.
Depending on the circumstances, this may include:
- Identification details – name, address
- Contact details – phone number, email address, business address
- Business information – company name, customer account details
- Transaction details – purchase history, order and delivery information
- Financial details – payment information, where required
We generally do not collect sensitive information (e.g. health, religion, political views). If required (such as during recruitment), we will only collect this with your consent.
Why We Collect Personal Information
We collect, hold, use and disclose personal information to:
- process and fulfil orders (including delivery of goods);
- provide customer service and respond to enquiries;
- manage accounts and transactions;
- coordinate logistics and supply of products;
- improve our products, services and operations;
- conduct business administration (e.g. accounting, auditing, risk management);
- comply with legal and regulatory obligations; and
- communicate with you about relevant products, services or updates.
You are not obliged to provide your information, however if you do not, we may be unable to provide our products or services to you.
How We Collect Personal Information
We collect personal information in several ways, including:
- directly from you (in person, phone, email);
- when you place orders or make enquiries;
- through our website or digital platforms; and
- from third parties where necessary (e.g. delivery providers or credit services).
We will generally collect your information directly from you wherever possible.
Website and Cookies
When you visit our website, we may use cookies to improve your experience.
Cookies may collect anonymous data such as:
- browser type
- pages visited
- IP address
This data helps us improve our services but does not personally identify you.
Use and Disclosure of Personal Information
We may use or disclose your personal information for purposes including:
- processing orders, payments and deliveries;
- responding to enquiries or requests;
- providing customer support;
- engaging service providers (e.g. freight, IT, payment processing);
- improving our products and services;
- compliance with legal obligations; and
- preventing fraud or misconduct.
We may also disclose your information to:
- contractors and service providers who support our operations;
- professional advisers (legal, accounting, insurance);
- government or regulatory authorities where required by law.
We will only disclose information where necessary and will take reasonable steps to ensure third parties comply with privacy obligations.
Direct Marketing
We may use your personal information to send you information about products, services or promotions.
You can opt out of marketing communications at any time by:
- clicking “unsubscribe” in emails; or
- contacting us directly
We will promptly action your request.
Data Security and Storage
We take reasonable steps to protect your personal information, including:
- secure systems and network protections
- restricted access controls
- physical security measures
While we take all reasonable precautions, no data transmission over the internet is completely secure.
Overseas Disclosure
In some cases, your personal information may be stored or processed overseas (for example, through cloud-based systems).
Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy obligations.
Accessing and Correcting Your Information
You may request access to your personal information at any time.
We will:
- respond within a reasonable timeframe; and
- provide access where possible
You may also request corrections to ensure your information is accurate and up to date.
Complaints
If you have concerns about how your personal information has been handled, you can contact us using the details below.
We will:
- acknowledge your complaint promptly; and
- work to resolve it within a reasonable timeframe
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available upon request or via our website.
Contact Us
Envirochoice FPA – Privacy Officer
FPA Australia Pty Ltd
Email: admin@envirochoice.com.au
Phone: 1300 407 799
Address: PO Box 2040 Malaga WA 6944
Consent
By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information in accordance with this Privacy Policy.